Shipments & Returns
Packages are generally dispatched within 2 days after receipt of payment and are shipped via standard mail. Shipping fees include handling and packing fees as well as postage costs. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.
Your time frame for returning items to us is 14 days from the date of dispatch. Due to the highly fragile nature of our items we strongly recommend that you use a fully tracked and insured courier service when returning items to us.
We can not accept returns or offer refunds on any Ear Rings, Ear Studs or sets containing these. This is due to Health & Safety and hygiene regulations.
Please wrap return items securely, using the original delivery packaging, and remember to include your condensed dispatch note so that we can identify your order easily on its return. The Goods must be returned in perfect resalable condition, including the original Presentation/Gift Boxes where applicable. Your refund will be for the value of goods only.
Once we have received and checked the items, we will apply your refund or send you a replacement as soon as we can.
For more information, please email us at firstname.lastname@example.org. We will respond within 72 hours. If you do not hear from us within this time frame, please check your spam/junk folder as it might have ended up there.